Resume
Raymond Keckler MBA, PMP
IT MANAGEMENT: Chief Technical Officer, Director of Information Technology
Results-oriented professional with 10 years of hands-on experience guiding sophisticated IT teams to success through strategic needs analysis and management of vital technology endeavors.
- Expertly design, develop and direct implementation of quality solutions that improve systems and contribute to business growth and success.
- Combine superior technology expertise with proven leadership and management skills to ensure timely, cost-effective, and efficient delivery of value-driven projects.
Team Leadership & Development · Systems Management · Strategic Planning
Research & Analysis · Project Management · Inventory Management
Application Servers · Budget Management · Contract Negotiations
Client Services · Email Applications · Policy/Procedure Management
PROFESSIONAL EXPERIENCE
HOMES.COM, Tallahassee, Florida · 2000-Present
Leading provider of real estate services, including property listings, brand advertising and marketing solutions, both online and in print, with annual revenue of $25M.
Program/Systems Manager
As Systems Manager, direct 6 employees in systems management of 250+ servers across 2 separately located datacenters, ensuring smooth and accurate operations of both portal and client sites, and that all listing data transferred is processed and available. Lead network team in management of network/phone setup and issues, including Checkpoint firewalls, Cisco routers/switches, and AT&T VOIP phone system. Oversee data backup procedures and synchronization between centers, create and enforce policy, and guarantee licensing requirements are current. Monitor and maintain security systems and integrate Microsoft Windows and UNIX servers. Purchase hardware and software from vendors and negotiate licensing/service costs.
As Program Manager, prioritize and coordinate multiple ongoing projects (between 10 and 20), reviewing proposals and determining cost, time, and staffing requirements. Lead team of 21 in to ensure project completion on time and on budget, serving as liaison between business and programmers.
Serve as IT director (unofficial), communicating directly with Senior Management. Create yearly Operations budgets and review Operations department financials to meet long-term needs.
Major Achievements:
- Slashed operating costs by $70K annually by spearheading migration of email services - including SMTP, pop, webmail, virus, and spam checking - from a 3rd party vendor to in-house, planning, coordinating, and directing move of 50K+ email accounts and 10K+ domains.
- Directed growth from 5 servers, to creation of 2 major datacenters (while company was in Chapter 11 bankruptcy) with 200 servers and over 3 terabytes of data.
- Delivered system with minimal downtime and crucial cost savings of $275K.
- Guaranteed customer service and satisfaction, setting up 2nd data center to back up information in case of catastrophic disaster.
- Increased project success by 60% through strategic restructuring of web programming department to use efficient project management procedures - orchestrated installation of key project management software and set up training.
SALLIE MAE SERVICING CORP, Lynn Haven, Florida · 1999-2000
Branch office of nation’s leading provider of student loans, where contracts were received and copied to image data.
Technical Support Specialist
Directed management of all UNIX servers, supporting 700+ users on software to access and copy data.
Major Achievements:
- Led project to create a training website, setting up host UNIX and Apache web servers and educating trainers on desktop software (Microsoft FrontPage) for website development.
- Tapped to set up an identical server in Texas branch office, and initiated daily process to copy and update data between branches.
- Created vital reports from Informix database to aid in evaluation of call center performance
- Developed monitoring tools for all Sun Microsystems servers to alert technicians of hardware failures or performance issues.
ATLANTIC MICRO SYSTEMS, Jacksonville, Florida · 1998-1999
Installer of Micros point-of-sale systems for small fast food and larger restaurants, as well as hospitality and leisure suite systems, with annual revenue of $5-7M.
Client Services Engineer
Directed team of 3 for the Hospitality and Leisure Suite System, ensuring installation, training, programming, and monitoring of systems. Partnered with clients to establish programming training, and special requirements, and coordinated training, installation, and ordering schedules.
Major Achievements:
- Commanded installation of multiple Hospitality and leisure Suite Systems:
- Yankee Stadium - $175K contract
- Tampa Bay Devil Rays Stadium - $250K contract
- Charlotte Bobcats Arena - $100K contract
- Sea Islands Resort - upgrade to redundant system
- Deerwood Park Country club - Upgrade to new system, $50K contract
CAREER NOTE: Additional history includes 14 years as a Naval Officer with the United States Navy,
EDUCATION AND TRAINING
Master of Business Administration
University of Phoenix, Phoenix, Arizona
Bachelor of Computer Science
University of North Florida, Jacksonville, Florida
Certified Project Management Professional (PMP)
Oracle and Sun Microsystems Solaris classes
PROFESSIONAL MEMBERSHIPS
Project Management Institute (National and Tallahassee chapters)
TECHNICAL SKILLS
Hardware
Cisco Routers and switches · Sun Microsystems Sparc and storage arrays
Intel (Dell, HP, Compaq) · IBM ·Network Appliance
Software
Solaris Unix · Linux (Redhat, Centos, Fedora, SUSE) · Windows NT - 2003 · Microsoft Office
Microsoft Project · Cisco IOS · Sendmail · Qmail · Apache web service · Microsoft IIS
Tomcat Java server · Sun Java Application Service · MySql · MSSQL · Oracle
Languages
C · Perl · PHP · Java · Unix Scripting